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Southwest reported Q2 net income of $348 million for the June quarter, boosted by $724 million in federal payroll support. Operational performance will improve again in August, he said, and he hopes it will reach its usual level by the end of September.Īdded Kelly: "I blame it on the pandemic. Van de Ven said the rescheduling problem will be naturally solved as Southwest regrows its network and adds frequencies. The carrier expects third-quarter capacity to be comparable to 2019. Instead, flights run later, which also leads to longer work days for crew.ĭuring the second quarter, Southwest's capacity was down 16.4% from 2019. But that has proven harder to do this summer because the carrier isn't flying its usual number of frequencies on many routes. Typically, he said, when Southwest has a disruption in its point-to-point network, it will cancel a flight to get back on track and then re-accommodate customers on another flight.
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Van de Ven said that the shortage of airport workers isn't directly causing flight delays or cancellations. Airline president Tom Nealon cited Denver as one primary example. Van de Ven said that Southwest is particularly struggling to hire ramp workers in six to eight of its largest markets. A Southwest spokesman said Thursday that some of those contractors are also facing staffing challenges. The carrier also contracts out much of its low-wage airport work. In one effort to remedy the problem, Southwest announced in late June that it would increase its minimum wage for direct hires to $15 per hour. "There's just a lot of competition in that pool of potential employees," Kelly said. June operational numbers were also pulled down by a mid-month computer system problem that led to the cancellation of more than 1,000 flights over three days.īut executives said that a shortage of groundworkers continues to burden Southwest's operation. Southwest executives placed some blame for the operational difficulties this summer on what CEO Gary Kelly described as surprisingly erratic, spring-like, wet weather. This summer's spike in airline cancellations and delays is drawing scrutiny to the way carriers have managed staffing levels during the pandemic. Uniworld Boutique River Cruise Collection.Robert Harris reveal as much about the world as any travel. Autobiography as a travel book category Summer reading assignment: Autobiographies by Chris Blackwell and J.A Floriade river cruise grows in the Netherlands A look at what went into Scenic Group's planning and execution of the sailings that include a visit to the Floriade flower show.
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Here's how to add a credit card surcharge Can advisors add a surcharge to cover credit card fees? Yes … with several caveats.Operational woes could cost this airline the most When it comes to fixing operational woes, perhaps no airline has as much at stake as Delta.Southwest’s Customer Service Commitment says refunds will be processed within seven business days of requests, and credit card companies may take an additional 10 days to post it to customers’ accounts. Still, Southwest customers who request refunds may not see the money for weeks.
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A representative for Southwest further confirmed that eligible customers must request a refund, otherwise they merely retain their travel funds to put toward a future trip. According to Southwest’s own customer service policy, customers are eligible for refunds if the airline cancels a flight - just as all major carriers are required to do, per the Department of Transportation (DOT). Other customers on Twitter have complained that they had yet to be refunded for their canceled itineraries. Some Twitter users complained of not being able to get in contact Southwest to get their vouchers at all, while others complained that vouchers were not sufficient to compensate for the expenses they incurred while trying to find meals, hotels and alternate modes of transportation. Not everyone appeared to be so happy with the promise of vouchers, however.
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Southwest Airlines travel delays: Breaking down the flight disruptions